Our Commitment to You
At Hallmark Sales, we believe every gift should bring joy and create beautiful memories. Just as we carefully select each heartfelt product in our collection, we want to ensure your complete satisfaction with every purchase. Our warm and caring approach extends to our shipping and returns process, making your gift-giving journey as special as the moments you’re celebrating.
Shipping Information
Order Processing Time
We carefully prepare each order with love and attention. All orders are processed within 1-2 business days before shipping.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
Returns & Exchanges Policy
We accept returns and exchanges within 15 days of your receipt date. Your happiness is our priority, and we strive to make the process as warm and caring as our products.
Important Return Restrictions
For hygiene and safety reasons, we cannot accept returns on the following products:
- Bath & Body products (once opened)
- Bath Sets (if any component has been used)
- Candy & Chocolate (perishable items)
- Baby Essentials (hygiene products once opened)
All returned items must be in original condition with tags attached and in original packaging.
Simple Return Process
Step 1: Contact Our Care Team
Within 15 days of receiving your order, please email our customer care team at [email protected] with:
- Your order number
- Product name and reason for return
- Whether you prefer an exchange or refund
Step 2: Wait for Authorization
Our caring team will respond within 24-48 hours with a Return Authorization Number and detailed instructions. Please do not send items back without this authorization.
Step 3: Package and Ship
Carefully package the item in its original condition and include all tags and packaging materials. Ship to:
Hallmark Sales Returns
973 Patton Lane
LONG BEACH, US 90801
Return Authorization #: [Your assigned number]
Step 4: Processing
Once we receive your return, we’ll process it within 3-5 business days and notify you via email.
Refund Information
We want to ensure your refund process is as heartfelt as our products:
- Refund Timeframe: Refunds are processed within 5-7 business days after we receive and inspect your return
- Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Free exchanges include complimentary return shipping labels
Return Request Template
To make your return process even smoother, you can use this template when contacting us:
Subject: Return Request – Order #[Your Order Number]
Dear Hallmark Sales Care Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Name of Product]
Reason for Return: [Please briefly explain]
Preferred Resolution:
[ ] I would like a refund
[ ] I would like to exchange for: [Product Name/Size/Color]
Thank you for your assistance. I look forward to hearing from you soon.
Warm regards,
[Your Name]
[Your Email Address]
International Returns
For our valued customers outside the United States:
- Return shipping costs are the responsibility of the customer
- Please ensure proper customs documentation
- Refunds will be processed in US Dollars
- Currency conversion rates are determined by your financial institution
Need Help?
Our caring customer service team is here to assist you with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for choosing Hallmark Sales. We’re honored to be part of your special moments and memories.