Privacy Policy

At Hallmark Sales, we believe that every gift tells a story, and we’re honored to be part of your meaningful moments. Just as we carefully select our heartfelt products—from baby clothes and classic stuffed animals to beautiful candles and address books—we approach your privacy with the same care and attention. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at hallmarks-cards.com.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, and payment details to process your order and deliver your heartfelt gifts.
• Payment Information: We collect payment details through secure processors when you use credit cards (Visa, MasterCard, JCB) or PayPal. Your full payment details are never stored on our servers.
• Browsing Information: We collect information about how you interact with our website, including pages viewed, products browsed, and time spent on our site.
• Communication Data: When you contact our customer care team at [email protected], we collect your communication history to provide you with the best possible service.

2. How We Use Your Information

We use your information to create the warm, personalized experience you expect from Hallmark Sales:

• Process your orders for baby essentials, books, gifts, and other heartfelt products
• Provide customer support and respond to your inquiries
• Improve our website and product offerings based on your preferences
• Send you order confirmations, shipping updates, and service-related announcements
• Protect against fraudulent transactions and maintain the security of our website
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We treat your personal information with the same care we give to selecting our products:

• Service Providers: We share information with trusted partners who help us operate our website, process payments, and deliver your orders worldwide (excluding most parts of Asia and remote areas).
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new owners.
• We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your trust is the foundation of our relationship with you. We implement robust security measures to protect your information:

• Encrypted Transactions: All payment information is encrypted using industry-standard SSL technology
• Secure Storage: Your data is stored on secure servers with limited access
• Payment Security: We comply with PCI DSS requirements for secure card transactions
• Data Protection: Your payment details are never stored on our servers
• International Standards: We work with reputable payment processors that meet global security standards

5. Your Rights and Choices

You have control over your personal information:

• Access and Correction: You can access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a structured format
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Communications: You can opt-out of marketing emails at any time using the unsubscribe link
• Cookies: You can manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout process
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences for future visits
• Marketing Cookies: Used to show you relevant products based on your browsing history

You can control cookies through your browser settings, but please note that disabling some cookies may affect your shopping experience.

7. International Data Transfers

As we serve customers worldwide (excluding most parts of Asia and remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

While we offer products for babies and children, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Hallmark Sales with your gift-giving journey. We’re committed to protecting your privacy as carefully as we select each heartfelt product in our collection.